Our Tele-Services Skills Training combines the transaction and interaction skills needed to maintain call control efficiency in any situation and drive to business and customer’s satisfaction.
Solucenter International® is a Professional Contact Center that offers a great range of BPO services to help your business reach high performance. We offer great solutions and specialized services for your business needs.
When you partner with Solucenter International®, your mind is set at ease. You are guaranteed to have:
Hablamos español. We understand and live the U.S. culture. Our fully bilingual workforce is capable of creating outstanding interactions with your customers.
With more than 25 years of experience working with U.S. companies. Thanks to our Training programs received in the U.S. that are focused on customer service delivery, we have the highest quality standards.
Solucenter International® is strategically located in Baja California, Mexico. Our Tijuana center is 25 minutes away from San Diego, California and our Ensenada center is located only one hour south of the border.
Both centers offer the latest technology:
Redundant power supplies to internet routers, main core switches, and servers.
Hot spare backs up the main firewall. All systems derive their power from redundant UPS service. UPS devices are backed up by redundant power generators. All critical network hardware is backed up with an on-site spare.
VLAN – network segmentation
Utilized to ensure the security of each client.
With our Solucenter Experience Program, we employ rich and effective resources that will help to drive performance and achieve your business goals.
Solucenter International has the largest recruitment team in Baja. We employ powerful recruiting resources such as DiSC®. This is a powerful do-it-yourself resource designed to improve work productivity, teamwork, and communication.
Our Tele-Services Skills Training combines the transaction and interaction skills needed to maintain call control efficiency in any situation and drive to business and customer’s satisfaction.
Our Solucenter Experience is inspired by great service culture organizations such as:
Our Solucenter Business Continuity Plan KEEPS YOUR BUSINESS MOVING FORWARD.
1. Maintain Business Continuity with our Work At Home (WAH) Solution expanding your call-center operations with work at home agents.
2. We make Hybrid-mode also available. When needed, our representatives can be diverged to perform at home and office simultaneously.
Solucenter helps you make the right choice for your organization based on your needs and business goals.
At Solucenter International® we are committed to delivering world-class solutions and to exceed our customers’ expectations. We understand the always-changing world of business and the new era of customer experience.
We are experts in Customer service, Technical support, implementing campaigns for inbound, and outbound calls and Back-office support.
With Solucenter International®, you’re dealing with talented professionals, valued members of our team, who happen to be based just across the border in Mexico.
We provide real-time call listening capability and access to customized key performance indicators, so you receive the transparency and reporting to ensure you never lose business control.
When you partner with Solucenter International®, you get our service-with-heart guarantee. The simple act of caring is a powerful competitive advantage — and we have a 20-year-long track record to prove it.
We provide an outstanding customer service experience and the best quality for your outsourcing needs.
Feel free to contact us today. We’ll be glad to hear from you!
374 East H Street #325
Chula Vista, CA 91910
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